Shipping policy

At AgeOne, we want you to feel confident in every order. This policy explains how we ship your products, what to expect after you place an order, and how to request a return or refund if something isn't right.

If you have any questions, please contact our team at contact@ageone.co before placing an order or initiating a return.

1. Shipping

1.1 Where we ship

We currently ship to the following regions:

  • United States (including Alaska, Hawaii, and U.S. territories where carriers deliver)
  • European Union member states
  • United Kingdom
  • Canada
  • Australia

If your country is not listed at checkout, we are not yet able to ship to your address. Please contact us if you'd like to be notified when we expand to your region.

1.2 Processing time

Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

You will receive a confirmation email when your order is placed and a second email with tracking information once your order ships.

1.3 Delivery times

Delivery times are estimates and begin once your order has shipped:

Region Estimated Delivery
United States 3–5 business days
United Kingdom 4–7 business days
European Union 4–8 business days
Canada 5–9 business days
Australia 6–10 business days

These timeframes are guidelines provided by our shipping carriers and are not guaranteed. Delays may occur due to weather, customs clearance, public holidays, or carrier issues outside of our control.

1.4 Shipping costs

Shipping costs are calculated at checkout based on your delivery address and the items in your order.

  • Subscription orders ship free to all supported regions.
  • One-time purchases may include a shipping fee, which will be shown at checkout before payment.
  • Promotional free shipping offers, when available, will be automatically applied at checkout.

1.5 Duties, taxes, and customs (international orders)

For orders shipped outside the United States, you may be responsible for any customs duties, import taxes, or VAT charged by your country's customs authority. These charges are determined by your local government and are not included in your order total or shipping fee, unless explicitly stated at checkout.

Refusal to pay customs charges may result in your package being returned or destroyed. In such cases, AgeOne is not responsible for refunding the original shipping cost or any customs-related fees.

1.6 Tracking your order

Once your order ships, you'll receive an email with a tracking link. You can also track your order anytime at ageone.co/apps/parcelpanel or through your AgeOne account.

If your tracking has not updated for more than 7 business days, please contact us so we can investigate with the carrier.

1.7 Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, which may incur an additional shipping fee.

1.8 Lost, stolen, or damaged packages

  • Lost in transit: If your package is marked as delivered but you cannot locate it, please check with your neighbors and local carrier first. If it still cannot be found, contact us within 14 days of the delivery date and we'll work with the carrier to resolve the issue.
  • Damaged on arrival: If your product arrives damaged, please email us within 7 days of delivery with your order number and photos of the damaged packaging and product. We will replace the affected items at no cost to you.

2. Returns & Refunds

2.1 Our 30-day money-back guarantee

We stand behind every AgeOne product. If you're not satisfied with your purchase, you can request a refund within 30 days of receiving your order.

To be eligible:

  • Your request must be made within 30 days of the delivery date shown on your tracking.
  • The product (opened or unopened) must be returned to us at the address provided when you start your return.
  • You must provide your order number and a reason for the return so we can keep improving.

2.2 How to start a return

To request a return, email contact@ageone.co with:

  1. Your order number
  2. The reason for your return
  3. Photos, if the product arrived damaged or defective

Our team will respond within 2 business days with return instructions and a return shipping address. Please do not send any product back before receiving these instructions - returns sent without prior authorization may not be processed.

2.3 Return shipping

Unless your return is due to a damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot issue a refund for items that are lost in transit on their way back to us.

For damaged, defective, or incorrect items, we will cover the return shipping cost or send a replacement at no charge.

2.4 Refund processing

Once we receive your returned item, we will inspect it and notify you of the refund status within 3–5 business days.

If approved, your refund will be issued to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear in your account.

Refunds cover the cost of the returned product. Original shipping fees (where charged) are non-refundable, except where the return is due to our error.

2.5 Exchanges

We currently do not offer direct exchanges. If you'd like a different product, please request a refund for your original order and place a new order separately.

2.6 Non-returnable items

For health and safety reasons, the following cannot be returned outside of the money-back guarantee:

  • Products received more than 30 days ago
  • Free gifts or promotional items (these have no cash value)
  • Products that have been tampered with or damaged after delivery

3. Subscriptions

3.1 Managing your subscription

You can pause, skip, or cancel your AgeOne subscription at any time through your account dashboard. Changes must be made at least 24 hours before your next scheduled shipment to apply to that order.

3.2 Subscription refunds

The 30-day money-back guarantee applies to the first shipment of your subscription. For subsequent shipments, refunds may be issued at our discretion if the order has not yet shipped. Once a renewal order has shipped, it follows the standard return process described above.

We recommend cancelling or pausing your subscription before your renewal date if you do not wish to receive your next shipment.

4. Contact

For any questions about shipping, returns, or your order:

We aim to respond to all inquiries within 1–2 business days.